Monitored production environments, network infrastructure, and application services to ensure high availability and operational stability. Proactively identified system alerts, service disruptions, and performance issues through continuous monitoring. Performed initial troubleshooting and root cause analysis for incidents before escalating to relevant technical teams. Managed incident response and escalation processes to minimize downtime and maintain service reliability. Coordinated with infrastructure, application, and support teams to ensure timely resolution of production incidents. Documented incidents, troubleshooting steps, and resolutions for operational tracking and future reference. Conducted regular system health checks and ensured compliance with operational monitoring procedures. Assisted in improving monitoring processes and incident handling workflows. Worked on projects for clients such as Sony, aha, direct TV, NBA, DAZN.